Alexandra Moir Play Therapy

Effective Date: February 11th 2026

​

Alexandra Moir Play Therapy is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

​

1. Information We Collect

​

We may collect and process the following personal information:

• Parent/guardian name and contact details

• Information shared via contact forms or email enquiries

• Information relevant to therapy services

• Website usage data (such as cookies or analytics, where applicable)

​

​

2. How Your Information Is Used

​

Personal information is collected for the purpose of:

• Responding to enquiries

• Arranging consultations or therapy sessions

• Providing therapeutic services

• Maintaining professional records

• Complying with legal and ethical obligations

Information is used only for legitimate professional purposes and is not sold or shared for marketing.

​

3. Confidentiality

​

All therapeutic information is treated as confidential and handled in accordance with professional ethical standards.

​

Confidential information may only be disclosed:

• With written consent from a parent or legal guardian

• If required by law

• If there is a risk of harm to the child or others, in line with legal reporting obligations
   

4. Storage and Security

​

Reasonable technical and organisational measures are in place to protect personal information from loss, misuse, unauthorised access, or disclosure.

Records are stored securely and retained only for as long as required by law and professional guidelines.

​

5. Your Rights

​

In terms of POPIA, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Withdraw consent (where applicable)

Requests can be made using the contact details below.

​

6. Cookies and Website Use

​

This website may use cookies or basic analytics to improve user experience. You may adjust your browser settings to refuse cookies if preferred.

​

7. Contact Information

​

If you have any questions about this Privacy Policy or how your information is handled, please contact:

​

Alexandra Moir
Email: amoirplaytherapy@gmail.com
Phone: 079 178 3509
Location: Upper Claremont, Cape Town